What information do we collect?
We may collect certain types of personal information from you. Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers (including your mobile phone number), date of birth, gender, occupation and email address. We also collect transaction details relating to your purchases from us and any preferences you select as well as other personal information you disclose to us in communications between us and you.
Why we collect personal information and consequences of not providing it to us?
Generally, we collect personal information about customers and VIP members to provide a range of products and services, to meet our obligations to you and to enable us to conduct our business. We also collect personal information so you can enter a competition, seek employment or communicate with TBC The Book Club Eyewear by e-mail, telephone or writing. We collect personal information from VIP members so that they can receive style updates, exclusive offers and promotions, pre-sale event invitations and personalised offers based on their shopping preferences. VIP members may also rate and review our products on our website.
If you do not to supply requested personal information, we may be delayed or prevented from finalising your purchase or satisfying your request or enquiry. You will not be able to join the TBC The Book Club Eyewear VIP Program and enjoy all the benefits of the TBC The Book Club Eyewear VIP Program if you do not provide all requested personal information.
How do we collect and hold your personal information?
We may collect personal information in a number of ways including:
when you join the TBC The Book Club Eyewear VIP Program;
when you contact us with an enquiry;
when you submit a job application;
through our website or our mobile site when you:
place an online order with us
subscribe to the TBC The Book Club Eyewear newsletter
enter a competition
rate and review a TBC The Book Club Eyewear product
otherwise access and/or use our website or our mobile site; and
through any social media platform upon which you engage with us.
How do we use your personal information?
We collect your personal information to keep you up to date with any important changes to our website including our products and services, to notify you of special events, promotions and offers that may be of interest to you (including by email and SMS), to send you our newsletter, to respond to your queries and to help TBC The Book Club Eyewear manage and enhance its products and services. We also collect your personal information to allow us to manage and fulfil any orders you place with us including delivering any gifts purchased by you.
Sharing information with third parties
TBC The Book Club Eyewear does not sell or trade your personal information gathered online with third parties for their marketing purposes without your consent.
TBC The Book Club Eyewear may however disclose your personal information to:
• service providers or persons who perform functions on our behalf, for example, mailing services, distribution services, IT services, data analysis, research, advertising or consultancy services;
• organisations who are involved in a competition run by TBC The Book Club Eyewear;
• law enforcement agencies in relation to a suspected breach of any law;
• our professional advisers;
• regulatory authorities;
• anyone else to whom you authorise us to disclose it.
Where TBC The Book Club Eyewear makes such disclosures, we require these organisations to comply with the Privacy Act.
TBC The Book Club Eyewear may from time to time publish information on our website or mobile site about certain VIP members. However, this information will be limited to the VIP member’s first name and/or surname, gender, and city or state of residence and the gender of the VIP member. Where we conduct competitions on our website, our mobile site or through social media, the terms and conditions of the competition will include individual privacy provisions.
Cross-border disclosure of personal information (Users in Australia Only)
Some of Le Spec’s third-party contractors and service providers may perform certain services overseas and as a result your personal information may be disclosed to a recipient in a foreign country. For example, we may use a server hosted overseas to store data including your personal information or send emails to TBC The Book Club Eyewear customers. Under Australian privacy laws, we must take reasonable steps, in the circumstances, before personal information is disclosed to an overseas recipient to ensure that the overseas recipient does not breach Australian privacy laws in relation to that information ("the Obligation").
The Obligation does not apply if you consent to the disclosure of your personal information to an overseas recipient.
By supplying personal information to us, you consent to the disclosure of your personal information to an overseas recipient and agree that the Obligation does not apply.
How can I review my choices about receiving promotional communication?
At TBC The Book Club Eyewear, we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want your information used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.
How long will you keep my personal information for?
Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.
How can I access my personal information?
Under the Privacy Act, you have a right to seek access to information which TBC The Book Club Eyewear holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. While TBC The Book Club Eyewear takes all reasonable precautions to ensure that your personal information is complete and up to date, please notify us of any changes or errors in your personal information held by us.
How secure is your personal information?
We take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.
Online ordering security
Protecting your personal and order information is a priority at TBC The Book Club Eyewear and we take all reasonable measures to do so. As such we use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to www.tbceyewear.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. However, we suggest that you take appropriate security precautions when you access the internet via public WI-FI networks or shared computers.
Links to other websites
How can I contact TBC The Book Club Eyewear?
If you have any questions or complaints about how we handle your personal information, you can contact our Customer Care Team on +61 (0)2 8303 7300 from Australia only during business hours. Any complaints notified to us will be considered within 21 days and responded to. We will always endeavour to resolve any complaint to your satisfaction.
National Privacy Commissioner
If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the relevant Privacy Commissioner on:
Australia: Tel 1300 363 992 or email: firstname.lastname@example.org