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Shipping

Order Delivery

We offer FREE EXPRESS delivery for all orders over AUD$50 in Australia and New Zealand.

    For all orders under AUD$50, we charge AUD$9 to post within Australia, AUD$10 to New Zealand

    Orders are dispatched within 24 hours during business hours (Monday to Friday - not including public holidays).

    Delivery times vary based on your location. Please refer below for approximate times

    DELIVERY AREA  ESTIMATED TIME COST
    Australian Metropolitan 1-2 days

    FREE   Orders over $50

    $9   Orders under $50

    Australian Rural Areas 2-4 days

    FREE   Orders over $50

    $9   Orders under $50

    New Zealand 3-5 days

    FREE   Orders over $50

    $10   Orders under $50

       

    Has my order been shipped yet?
    Once your order is dispatched from our warehouse, you will receive an email from both TBC The Book Club Eyewear and the applicable carrier confirming that your order is on its way.

    For your privacy and protection, we use a third-party provider to manage secure transactions. We provide this service to give our customers piece of mind that their information is being managed responsibly. Should your credit card payment be quarantined due to suspicious activity, the Customer Care team may contact you to request further evidence of identity.

     

    How can I track my order?
    When your order has been dispatch from the TBC The Book Club Eyewear Distribution Centre you will receive a dispatch confirmation email advising carrier and tracking information. In the unlikely event that you have any problems with your order, please contact Customer Care.

     

    I haven't received my order?
    If you have received your dispatch email and still have not received your order, please use your tracking number and track your order at www.auspost.com.au

    If you haven't received a dispatch email, contact Customer Care with your order number (eg. #123456) and we can look into this for you. It could just be a case of an incorrect contact email or our emails being marked as junk.

     

    Can I change my delivery address?
    Providing your parcel hasn't already left the warehouse, we can most certainly change the delivery address for you. Please notify Customer Care of the change as soon as possible.

      

    What happens if something arrives damaged or defective?
    Please contact Customer Care within 7 days to report the issue. Following inspection of the returned item, TBC The Book Club Eyewear will either replace or refund the item in accordance with Australian consumer laws.

    HELLO!

    You're currently on the Australian store.
    Do you want to go to our global store which ships internationally?

    YES, PLEASE NO, THANK YOU